Prospero provides Business Transformation Services, including EOS® Coaching, Fractional Integrator, ISO Advisory and Support, Functional Coaching and Recruitment Coaching and Support.
Prospero adopts a Quality Management System (QMS) based on the requirements of SM EN ISO 9001:2015
Prospero has established the following strategic objectives to be pursued through the Quality Management System (QMS):
Customer Focus
- To provide excellent service by putting the customer at the centre of all activities.
- To meet customer requirements, and any other applicable legal or other requirements, promptly and professionally, always living with integrity each day.
- To always do the right thing when no-one is around and show others that doing the right thing will help rebuild the fabric of society one bit at a time.
- To provide a flexible service that adapt to the needs of the customers, without compromising on the quality and outcome of the service.
- To constantly strive to identify and understand the needs and expectations of the customers.
- To give the required and deserved respect and attention to all clients.
Resources
- To ensure that all staff are adequately trained to perform their assigned duties while demonstrating a high level of expertise
- To ensure that all staff will never give up to difficult and unforeseen operational circumstances, by providing a high-challenge high-support environment
- To harness and develop the experience and knowledge gained over the years.
- To encourage synergy, teamwork and cooperation between the employees, partners and customers of Prospero
Quality
- To remain committed to continuous improvement in all work practices.
- To constantly demonstrate leadership, nurture the culture of good quality across Prospero
- To establish and review quality objectives
